At AXA Hong Kong and Macau, Customer First is among our core values – Catering customer requires is our prime priority. Via proactive listening to our customers and technology and electronic transformation, We've got attained service enrichment and continuous item innovation. We are dedicated to offering customers with personalised services and excellence alternatives, leveraging a sound economic Basis.”
We are certainly grateful that our workforce share our vision of providing Remarkable service and retain customers as our top precedence. The award honors the labor, perseverance and fervour of our staff members and persistently provides our customer guarantee of “Excellence, Simply just Sent.”
HubSpot, a renowned inbound promoting and sales software program company, has correctly executed gamification and leaderboards in its gross sales and customer support groups to reward and inspire employees.
For inspiring and motivating your workforce to attain popular aims and fostering a constructive and collaborative natural environment.
⇾ Personnel fulfillment: By taking part in Neighborhood impression initiatives, staff knowledge a sense of fulfillment and objective further than their every day work duties.
Technologies is often new, existing, or applied within an ground breaking way to offer aggressive edge. Judges will request proof of the answer that the technology has provided and how The combination with the engineering is measured as productive.
⇾ Improved productivity: Leaderboards and general performance metrics give workers with obvious ambitions and targets. This transparency leads to increased productivity as staff try to satisfy or exceed their targets.
⇾ Workers can customize their "Kudos" messages to spotlight the precise steps or behaviors that warrant recognition. For instance, an personnel might send out Kudos to a colleague who went earlier mentioned and past to aid a customer with a posh challenge.
⇾ Salesforce staff members are more info encouraged to add their time and skills to numerous Group service assignments. The corporation delivers personnel 7 times of compensated volunteer day off annually.
⇾ Improved customer service: Well-trained and educated employees are superior equipped to supply Extraordinary customer service, which aligns with Nordstrom's popularity for superb service.
⇾ HubSpot utilizes leaderboards to display actual-time rankings of sales Reps and customer support brokers dependent on their general performance metrics. These metrics involve the volume of calls built, e-mail despatched, deals shut, and customer satisfaction scores.
⇾ Nomination system: Employees and supervisors are inspired to nominate their colleagues to the "Worker on the Month" award. Nominations can be submitted according to particular occasions of exceptional service or ongoing dedication.
LinkedIn, the Specialist networking System, has implemented a "Kudos" method as Component of its peer-to-peer recognition application to reward workforce for delivering outstanding customer service and embodying the organization's values.
The businesses on this inaugural record—in sectors ranging from mail services and tire repair to retail retailers and drive-thru dining places—have completed just that.